As a highly rated dog sitter/walker I did not always find rover customer service to be fair, responsible, practical, far-seeing, ethical, forthcoming/transparent, or good at listening. Their website communications could be misleading. For example, clients' last names, addresses, and actual phone numbers were not provided to the sitter on the website although different rover-generated phone numbers (that...
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Hot water pipe ruptured
On the first part of Saturday, a hot water pipe ruptures in an apartment building. Hot water is shut off. There is no notice of what happened and when the water will be restored. When calling the emergency service, answer that the water will be connected on Monday. Very nice, but it just looks like if an accident happens on holidays, then everything else is handled on a working day. Sadly, there is no service and even more so the operator who answers the phone calls has to go to some kindness and courtesy courses.
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