Unable to turn off home phone
2020. On December 3, I submitted an application for disconnection of the home telephone in the Optus section '' My Optus ''. After a few days, I made sure that the application was received at the Talsi Customer Center and explained that it would still work by the end of the month, and the bill would also have to be paid for a full month. So that on January 5, 2019, the phone was still working, I called 177 and asked why it was not turned off yet. There I was told that I could not find my application and quickly told me something about 1 euro. Since I am 87 years old and have suffered a stroke, I do not understand fast speaking. I realized that everything was resolved and I removed the phone. When I received an invoice in January, where 1 euro was calculated over the phone, I thought that everything was fine. But when I received it in February,the bill was for the full program. Then again I wrote in the section-my Optus, why so. Then he called from Optus and started explaining what and how. So that I can't understand what I said on the phone, my goddaughter spoke in my place. The operator explained that on January 5, she offered me to unlock for 1 month for 1 euro. We just wanted to understand why the phone still works if an application for disconnection was sent on December 3 (all the time), 5. In January, another fool old man and persuades to shut down for a month. The operator said that referring the review to the commission. There was no answer, no matter where the commission disappeared. We wrote my latteleco again. Promised to respond within 10 days. They are gone, but there is no answer. Do you really have to turn to the media because we don't know how to get rid of that phone. Bad odors can be washed off and get rid of, but from latteleco than. Please help.
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