I ordered a graphics card from play.com for the sum of £177. I was given a tracking order for a courier company called Hermes, who were handling the item while it was abroad and were shipping it to the UK so Royal Mail could then deliver it to me. I checked the tracking and it appeared that...
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Ordered a camera from play, at the most competitive price, the item is listed as 4-5 days dispatch time – 3 weeks later, I still do not have the camera, I received an email on the 5 day advising the camera was out of stock. I phone Customer Services, they advised it would take 4-5 days, after...
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I have ordered an item from Rakuten and when it did not arrive I decided to contact them and ask about my order. Their rep said that my order was cancelled a long time ago. But the fact is that no one ever bothered to tell me bout that! All these weeks I was waiting for my...
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I purchased one toy for my nephew from www.rakuten.co.uk. This company cancelled my order and indicated that my card was invalid. When I contacted the customer services, they really didn’t know what to tell me, because they told that they had such situation for the first time. I asked to return money back, because the card was...
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Poor service
Vetspils city holiday on 08. 08. 09. we had turned to a company of 6 people to eat lunch. During the acceptance of the order, the waitress warned that the execution of the order will have to wait a long time, about 1/2 hour, maybe a little longer. As the order was not the same for everyone, the first "lucky" received his portion after 30 minutes, the second after 35, the third after 40 minutes, etc. , but the last portion was brought to us no sooner than later, after one hour and 10 minutes! 5 'warm - up' young people were served, who actively and loudly using foreign language 'nouns' demonstrated their special status in this pizzeria! I would just like to add that our patience ended just before we received the last portion. Leaving, we saw in the back of the pizzeria, apparently the tired kitchen workers, who were sitting right on the edge of the ditch, were wearing thick smoke in the shirts of the company... PS A little pakaulejoties with a waitress, but regained the money for missed service.
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