Complaints & Reviews — Rack Room Shoes

Poor service, fraud

I placed an order in another country. I have been working with this company for almost a year, there has never been a problem, because they always used a venipak courier to deliver the product to me. But not this time. This time the sender chose the iExpress company, which also led to many problems. My parcel had to be a supplier on February 13, and even after the tracking number, everything matched, and it should have. Only on the afternoon of the 13th, I realized that something is wrong, because the goods are still missing. I re-entered my tracking number and what do I see? My parcel was in Darwin from 10. 22, but it was still not delivered to me. For a moment - I live in Kraslava, the distance is 43 km. Ok, call. Why no package? Sorry, we had a problem with the zip code, the sender had entered the address incorrectly, we are currently correcting, the package will be with you tomorrow. (correct my data without me during my call!) I say no, the package must be today. Paid and the package must be today, because there are items for Valentine's Day! The employee, saying the same thing all the time and in the end, agrees to wait until tomorrow. Friday (tomorrow) is coming with an sms that saysthat my package will be delivered 16. 28-17. 28. What? 40 km away the courier will drive all day or will he come on foot? Well ok! Waiting for. Lunch. However, I decided to trace the tracking number again. I see that the package is on its way (thank God!), Name, surname bla bla, street, number, city Devonport! Wtf?! What the hell is Devonport? Call again! Where's my package? Your package goes to you : ) how does my package go to me if I live in a furnace?! Sorry, we had a problem with your zip code and city, so we changed your zip code and sent it to Devonport because the city was specified by the sender. And what was the zip code? Kraslava. Why didn't you contact me? We don't need to contact you! How do you not contact me if there is an error in my data?! You have my phone number! Why didn't you contact the sender?! Everything is automated for us! How can you change foreign data on your head at all?! Sorry, order will be on Monday. What other Monday?! The package was needed yesterday! The conversation lasts 10-15 minutes, during which I ask to bring me a package, because it is their club. I can't wait until Monday, because I will have problems now, because there are no items on hand that have to be on February 14 with people! Please deliver the package to Darwin, I will pick it up myself!Please connect with a higher person - pipe, pipe, pipe. Ok, call again. From time 3 to third dials, pick up another girl. Very sorry, said that yes, they were not allowed to change the data on their head and then, in consultation with someone, Tell me that since they are guilty, the shipment will be delivered to me tomorrow (Saturday). By that time I was already tired and didn't immediately realize that I was losing: d on Saturday so no one is working. It also turned out that I did not receive the package on Saturday, the answering machine answered me by calling. I received the package on Monday - at the parcel terminal, although it had been paid for home delivery. The most disgusting company with the most disgusting employees! Unfortunately, I haven't written down much, because the service is terrible, but it's impossible to say it all and it's already like a small book. We appreciated the iExpress staff! Don't you see how many complaints you have against you?! In order not to waste my time -