Poor service
Purpur furniture was recommended to me by a friend. The furniture was cool and the price seemed reasonable, so we chose to order a table, sofa and chairs there (the total amount was not far from 2000AUD). I hope the furniture will serve well and I will never have to deal with this company again. Purple furniture "customer service" is one of the worst I've ever received. When ordering a table and a sofa, we were told that the goods could be stored in the store until both arrived, so we would not have to pay twice for delivery (a service that the company does not offer and is proud to remind you of it every time). When the table was brought, but the sofa was not yet, we received information that we had to go back to the table immediately and it is still not possible to keep it in the store until the sofa arrives. The employee is young and does not know what he is talking about. I organize my transport to collect the table, at the loading of the table the man will not put his hand to help, because he is not a loader. Well understandable. I unpacked the table, screwed it up and found that the oak surface is not straight, but is concave. I contact the institution, the employee does not see any skew in the pictures shown by me, but agrees to change. When I ask if I have to pay for transport myself again, the answer is yes, I understand and agree on a compromise that the tables will be changed when I drive back to the sofa after 3 weeks. The sloping table is standing in the living room for me, I don't touch him, because in 3 weeks I will change. After 2 days, I notice powder on the table, which is suspicious because I do not use the table, I go to it with a bend to avoid damaging it. Paying more attention to the powder, I discovered that parasites live on the table and they gnaw out. The powder is both on the table and on my wooden floor. In a panic on the floor, I immediately send a purple email with the current situation, attach a very clear photo with holes in the table and their powder, demand an answer asap and let the table change for me asap. It's Sunday, but the store is open on Sunday. After pl11 call and ask if I have received my e-mail and what will be their immediate action on the parasite issue. I am told that the e-mail has been handed over to the management and they will read it tomorrow. I call again and insist to inform the management now and offer to call the management myself. Call every 2 hoursthere is no solution. In the afternoon, I threaten to sue them if the parasites get stuck in my wooden floor or beams. After that, the employee calls back and says that it cannot be that there is an active parasite activity, because the tables have been processed, maybe for me to send a picture. At that moment, I almost screamed that I sent the pictures at 8 o'clock in the morning, where the active parasite activity is very visible - the man is laughing on the phone! There is no answer - what should I do - the only option is to hire transport again and bring a table to them. For their part, they are not ready to do anything. that I sent the pictures at pl 8 in the morning, where the active parasite activity is very visible - the man is laughing on the phone! There is no answer - what should I do - the only option is to hire transport again and bring a table to them. For their part, they are not ready to do anything. that I sent the pictures at pl 8 in the morning, where the active parasite activity is very visible - the man is laughing on the phone! There is no answer - what should I do - the only option is to hire transport again and bring a table to them. For their part, they are not ready to do anything. In the meantime, I've taken the table to the stairwell, refused to pay for table transport and I'm waiting for Monday. On Monday I am called by another man, who reassures me that these insects will not eat my en floor, they are not so tasty to them. But, of course, the table will be changed, but as much as they do not have their own transport, a man with whom they will cooperate and exchange tables will call today / tomorrow, help to screw it together, take care of everything. The second day arrives, no news from the transport man, I write a message that I am not satisfied with the service and at what speed they solve this situation. I get the answer that I have already been informed that they do not have transport. I report in return that I was not informed that I would receive a table with parasites. Shortly after this call a man that could come on Thursday and change tables (I was promised on Monday / Tuesday). But now I'm waiting. On Thursday, someone finally came to change the table, recognizing a man who laughed on the phone on Sunday about a "potential" parasite problem. Announcesthat they are just worms and if I want me to never have worms in the furniture, the furniture should be taken out to the island. To my question - will he not help me screw the table (as I was promised on Monday), the man rolls his eyes and makes me realize that no, go away. All this time I am not left with the feeling that I am guilty of "only worms", I disturb them, and so on. I did not receive any "sorry for the inconvenience" or, for example, a discount or free transport for future orders. When ordering the sofa and chair, I mentioned that I would not be available on the dates when it was planned to bring them, I would contact them when I was back. Dates are recorded. On the day of delivery comes an SMS that the furniture store can pick up. Then there are several calls while I am abroad. No one remembers what we had said. When I come back I call to find out how big a car I need, because I can't find the exact size of the sofa anywhere. The man on the phone laughs, or I don't remember any sofa I ordered. Then when I point to their dubious-looking bill that simply indicates the amount, without the type, quantity, name of the furniture or anything else, the man promises to call back and find out the size of the couch. It also did not call back (later remembered not calling back, but not apologizing, but saying there were people). I arrive with the biggest trailer after the sofa and chairs. Even now, the man is bubbling that he is not a lifter (even when my insect table is standing right outside the warehouse, I have not entered the list of special buyers) and only after a lot of pressure helps to put a 60 kg heavy sofa in a trailer standing right on the ramp. It is clear that this is not his job, I would feel at ease. Customer service is also not his responsibility, I already know that. Then problems with the chairs begin. They cannot be found. You will have to drive again tomorrow! I am not the owner of a trailer, I organize paid transport every time. The next day I pick up the chairs and now everything I ordered is in my possession. I very much hope that it will serve well, because these have been a couple of very unpleasant weeks. And I can understand that parasites can happen in a load. But I don't see how such a terrific service can be justified.
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