Complaints & Reviews — Proactiv

Defective Item

Hello, I want to make a complaint. I bought a installment computer at the AuMobile center. Later, it turned out to be a defect - damaged speakers and the computer charged out faster than my old three-year-old, and the charger heats up. I took it to the AuMobile center, wrote an application that I want to exchange for a new computer, which is not a defect. I received an answer after 15 days - good computer. I immediately wrote that I was not satisfied. Because I've bought a new computer - so no defects. I did not receive a reply to this letter, but after 13 days I was called to have my computer repaired. I tried to contact the person who had written me this letter - you can mention twice, I was not called back. But on the same day he wrote that in their opinion, it is reasonable to repair the computer. I am extremely disappointed in both the attitude and the service. I don't keep quiet because I have been a loyal AuMobile customer for about 20 years. Now it turns out that I am hostage to their decisions - I have no say - just paying money and everything. I was not offered any compensation, no computer at the time, not even an apology. But what if it was my only computer and I had to do without it for a month? Besides, not your fault? The result is someone - I have been forced to do without a computer for a month, I have to pay a fee and in the future I will have to use a computer that has already been repaired - so to speak: glad we repaired it at all! Is this normal? Of course, you can refer to all the articles of the law, and so on. , but in my opinion, the company must be able to deal with its suppliers - and if the supplier has supplied defects - then it is no longer a buyer 's problem, but the relationship between the seller and the supplier! And it is up to them to deal with it, not to take me hostage and take responsibility for it! Very, very sad! PS If necessary, I will attach their answers and my e-mail that I sent. Thanks! Sincerely, marika