More Contact Info

Toll-Free Number:

(888) 919-0070

Customer Service:

France

+3 396 936 0535

Spain

+3 490 090 5437

+44 330 090 4424

Other Info

Other Info (opening hours):

United States Customer Service

Hours of Operation:
Monday – Friday
10:00 AM – 7:00 PM EST
(Expanded hours during peak season)

United Kingdom Customer Service
Hours of Operation:

Monday – Friday
9:00 AM – 5:00 PM

Company Address

Polygroup Holdings Limited

8 Cotton Tree Drive, Central, Hong Kong, Unit 606, Fairmont House,

Hong Kong,

China

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Polygroup , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Polygroup

3 Aug, 2021

Buyers beware-horrible company

When filling the pool, I noticed one hole, then three more. Contacted customer service and was first told I had to patch all the holes. I went round and round trying to get a manager. I explained I was not patching 4 holes on a brand-new pool. I was finally told I could get a new liner.... Read more➤

Pools, Spas and Plumbing Supplies

25 Jul, 2021

Impeller broke in less than a month

Bought a sfx1000 summer waves skimmerplus filter pump beginning of July 2021 and installed it and the pump impeller rod broke today July 25 2021

Pools, Spas and Plumbing Supplies

21 Jul, 2021

My pool is broken

It had a leak which was fixed with the kit provided but ended up splitting so was hoping to be able to get a new liner for it please

Pools, Spas and Plumbing Supplies

15 Jul, 2021

Brand new pool came with leaks and customer service did nothing help

Brand new pool came with leaks discovered after filling the pool. The warranty department asked for the cut out of the pool liner while also telling me the new liner is on back order and they dont know when it will Be back in stock. Im supposed to cut *** in the liner and send them proof... Read more➤

Pools, Spas and Plumbing Supplies

13 Jul, 2021

Giant defect by the drain causing pool to empty out

I live in Kansas and bought my pool in March so they wouldnt sell out and didnt get it set up until July. It was swam in only one time and a defect on a seam near the drain caused a giant hole so the pool emptied. I was told that my warranty was expired, even though... Read more➤

Pools, Spas and Plumbing Supplies

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