Purchased two small fittings from www.plumbingsupply.com and they charged me $15 for shipping! The total cost of my order was $7 the product itself and $15 shipping fee! Are you kidding me? When I contacted Plumbingsupply customer service they said that it was not their fault and that they did not decide how much it would cost...
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I ordered a replacement flush valve for an old Elger. The model was Murray. I entered the required information into the order forms on the website, and Plumbing Supply sent me the wrong valve. When I called to straighten the issue out, the woman on the phone insisted that they sent me the correct part. However, the...
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DO NOT BUY FROM THESE GUYS. First they sell parts that are not genuine but “˜similar to…’ i.e. Kohler etc. parts. The “˜similar to’ parts do not fit and also leak. When I sent it back they said it was not defective even thought they never installed it themselves on a Kohler to find out. My plumber...
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Improper customer service
I arrived at the store today after receiving the missing parts and instructions for use of the product, when I asked the sales consultant or could not bring me the missing parts he rudely replied that he now had to lease to another client and that I had to wait for a consultant to become available. I stood waiting 10 minutes., but no consultant got rid of it, when I turned away I saw that the same consultant was talking to his acquaintance, not forming a lease. I wonder if it was so difficult to go to the warehouse and bring the missing part, especially because it all takes 1 minute.
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