At the end of May 2019, my wife and I returned a piece of art that had been received damaged from PWG. Since then, we have been forced to call customer service many times for info on the return which has turned out to be an effort in futility! Though the art has now finally been shipped...
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I was on a Princess Cruise from Australia to Vancouver, from April 8th to May 7th. Purchased some art. The painting by Daniel Wall sent to my son in California was the wrong painting.Invoice 2DC2-043-3, date 05/06/2019. I am sending the pictures of both. The one…
Bought art aboard Princess Cruise. Got home and did research. Found out what a fraud of a company they are. Cancelled before they even send the first piece on June 1. They said Princess should have the money refunded to them around August 1. What a crock. The art is an overrated print copy of the originals....
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I purchased a piece on a ship and was told several times that I would be getting the exact piece I was looking at. Instead I got a similar piece with completely different colors, number, and size. I was told that it’s the same thing, and if I want a refund, I have to pay the shipping...
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I won a Thomas Kinkade book on board the Emerald Princess in April 2019. Since then I have been trying to get the shipping agents to send the book. I have been in contact with Samual Carter Jr in the customer care who has requested this book be sent.There is still no sign of the book being...
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Poor service, customer disrespect, wasted time
On Wednesday (20/12/2020) a monitor was ordered, the order of which was guaranteed to arrive the next day (21/12/2020). However, on Wednesday night I received a call that my order would be moved to Friday, I agree. A text message arrived on Thursday night, it turned out that my order had been completely canceled. When ordering, a guarantee was given - the product will come to HP, or a gift of 20 dollars. I was sent 3 dollars and hung up on the phone.
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