+27 860 506 070 (Customer Service) +27 860 947 366 (Financial Advice) +27 215 092 765 (International) +264 61 239 527 (Namibia) +27 860 468 378 (Disability Insurance) +27 860 234 234 (Unit Trusts) +27 860 536 337 (Education Plan) +27 860 606 062 (Funeral Plan) +27 860 607 000 (Pay When You Can) +27 860 939 493 (iWYZE Insurance) +27 860 532 737 (Investment Plan) +27 860 101 233 (Medical Cover) +27 860 606 064 (Life Plan Range) v860 234 234 (Unit Trusts) +27 214 166 000 (Wills and Trusts) +27 215 559 300 (Private Wealth Mgt, Cape Town) +27 312 675 800 (Private Wealth Mgt, Durban) +27 113 226 300 (Private Wealth Mgt, Johannesburg) +27 123 661 100 (Private Wealth Mgt, Pretoria)
Mutualpark, Jan Smuts Drive, Pinelands
Cape Town
South Africa – 7405
Complaints & Reviews — Old Mutual
Settled dispute
I am complaining about your failure to deliver
Poor service
The thing is that in November / December last year (I don't remember exactly) I registered my daughter at the geneticist's bkus unit on the street in time. About a week later I was called and told that the queue is very long, but you can put us in the waiting queue, which you did... 13. 04. 18 I received a letter to my e-mail with the following text bkus genetics 13. Apr. (8 days ago) to: hello, would you come to dr. Butterfly geneticist on Saturday 21. 04. 18. At 9:30 aia kosa .. To which I answered the same day, the pound left 13. Apr. (8 days ago) to: bkus if we can be. Yours sincerely ... Then here's the next thing that happened in general shock... It is practically impossible to call bkus (I called for 3 days in 20 minutes and the connection that was not there was not). But that would be a trifle... There were no replies to my last letter at all... Namely I did not reply, where should I go?! What to bring... ?! Nothing at all,... And today 21. 04. 18 one woman from the reception calls me and asks - where are we?! Or soon we'll... Comon, where to be if the esteemed bkus can't answer calls (well ok I understand that much is required) but writing an e-mail could already, but even that wasn't done although writing an e-mail requires a good if minute. ...
Read more...