More Contact Info

Toll-Free Number:

(888) 966-6283

Customer Service:

Card Services

(800) 964-1800

Report Fraud:

(888) 282-6060

Discounts/ Rewards/ Cashback:

(800) 446-4500

Rewards

Legal:

(866) 554-6591

Privacy Inquiries

Media:

(877) 746-6228

PR Inquiries

Other Info

+1 888 966 6283 +1 800 964 1800
PO Box 21986
Seattle , Washington
United States – 98111-3986
Mon6:00 AM – 10:00 PM
Tue6:00 AM – 10:00 PM
Wed6:00 AM – 10:00 PM
Thu6:00 AM – 10:00 PM
Fri6:00 AM – 10:00 PM
Sat6:00 AM – 10:00 PM
Sun6:00 AM – 10:00 PM

Company Address

Nordstrom, Inc.

1617 Sixth Avenue, Suite 1000

Seattle,

United States

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Complaints & Reviews — Nordstrom Rack

5 May, 2020

Ridiculous wait via phone

Ive called the customer service number 3 times and twice Ive been disconnected after 18 mins &amp;amp;amp; then 30 mins.

Clothing, Shoes and Acc

19 Jan, 2020

lauren lorraine booties

I initially ordered the boots I wanted on Jan. 5th, in a size 9.5. I received the boots on January 10th, but they were in a size 8. I called customer service (who was very nice) and asked for a return shipping label and I went back online and ordered the booties again. I also added a... Read more➤

Clothing, Shoes and Acc

1 Dec, 2019

gift card ordering online not accepted without bank or credit card number-disagree, bought my item elsewhere!

My issue complaint is Nordstrom Rack’s Online ordering requirement with gift cards. I disagree with being forced to enter my bank or credit card information when I had a gift card with an amount clearly over the purse purchase I attempted to make. My gift card was $95.00. I attempted to order a Lucky Brand purse, online,... Read more➤

Clothing, Shoes and Acc

25 Nov, 2019

nordstrom rack online shopping

It was my first order from Norstom Rack. I ordered a pair of black shoes and waited for more than a week! I received different color of shoes. I called the customer service and spoke with manager Jennifer. She said that they don’t have the color and told me to go to a Norstom Rack store to... Read more➤

Clothing, Shoes and Acc

20 Aug, 2019

bad customer experience and unclear customer service.

All in all the shopping experience in Nordstromrack is good, thank! Problem: I recently ordered online from Nordstromrack and accidentally missed some info in the address. I was not able to find option to update it and the customer services were offline. The next day morning I contacted live chat for updating address and was told there’s... Read more➤

Clothing, Shoes and Acc