Nicor Gas has the lousiest way of communication for customers. The phone number as given will not allow the contact of a human being customer service rep. All I wanted to do was set up an appointment for the inside meter reading that Nicor requested by letter several months ago. No contact; no appointment! Guess the request...
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Your company needs to get off their collective butts, stop using Covid as a crutch to update your system, hire MORE people to take the calls and get the payment system updated to the 21st century where your call-in reps can take bill payments over the phone with…
Poor service, lost capacities
I see they have the same operating scheme, lost capacities. I followed the package to DHL, and I was glad that the package was received so quickly! 09. 02. 2017 my package was at Itella courier! Not only did you not call before the delivery. On February 10, 2017, I found an information sheet with order no. and tel. no where ask to contact them and agree on a new delivery time! Call, of course I can't call! I will write 3 emails, I will receive a reply on Monday, hopefully. But Itella.org website, separate order tracking indicated how to receive your shipment right on February 10, 2017, at 15. 13, just when I was home, wonders, but the door is neither one for calling nor knocking!Hopefully my pack will be found!
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