My net 10 phone, a LG 441G quit working. I contacted customer service by chat and told them. He said he tried by could not help me to get it working. I asked for a new phone if not able to fix. He said will be turned over to legal team for review and quit chat. User’s...
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After three days, net10 was finally able to restore my minutes from my previous plan. Had to talk with several managers to finally get a resolution. User’s recommendation: Always deal with supervisors or managers if you don’t get resolution at the initial querry.
Update by user Jun 02, 2021 Update: On May 27th, they ended my phone service, even though they put the minutes back the same day. Nothing has been resolved. I want a refund for all of my unused minutes (which now shows 9525.00 on my info screen) and for the duplicate $16.28 charge that was taken…
They finally called me back yesterday. I sought out YouTube and blogs on how to fix it. I let net0 know that I fixed it myself and the phone is back working. That still was a long wait for a response though. Not good customer service practices at all. User’s recommendation: Just Google answers on blogs.
Update by user Jun 03, 2021 Company fixed the issue and I have been provided with product or service ordered. Missing minutes were delivered. Original review posted by user May 02, 2021 Persistent phone calls got and asking for supervisors (4 calls over 3 days totally 5 hours) got me 5,000 minutes, then changed to 10,000 minutes
