Horrible customer service and extremely poor feedback to the customer. Completed application on 3/30/2016 was given “we try our best to complete the refinance in 30 days”. Email received 7/5/2016 saying it closed finally. As of 7/11/2016 still have no funds from our cash out cause the title company says the pay off on the loan was...
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Previous lender was 3 weeks start to finish. This company is only a paper push with no customer relationship. I have explained my situation (income etc) prior to moving forward with the loan. Loan officer officer is at the mercy of underwriters who make it very difficult. Will go back and do another “no cost” loan with...
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We got national choice through the bankrate.com. We decided to refinance our mortgage from 4.125% to 3.5%. She told us we cant make it on time for the papers work. We try our best do to it as fast as, we can. She propose several loan options if we dont like it, she will return our money....
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Please read this review don’t waste your time and money. They do bait and switch first they offered low rate and they rush you and said you cant make it in time manner and the interest already going up. They give several options with high interest rate (very not competitive rate. She promissed to return the fee...
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What a JOKE! They claimed to have locked my rate but the agent could never send me a confirmation of the rate lock. She could never be reached unless she was calling for a new document every few days. Returning voicemails with emails is just unprofessional and a shows a complete lack of professionalism. The processor made...
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