I've been trying to get a refund after returning an order over 7 months ago. I've contacted them weekly and they are of no help even through Instagram! They have no real customer service just a bunch of people leading you to the next. What a disaster of a company. It's sad to see how bad this...
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1. 6 kg doggy!
Today I traveled by train Canberra-Devonport and I had up to miniature dog 1, 6kg which was on the shoulder in a bag that is 2, 5 times bigger than him (the dog didn't bother anyone and only barely noticed his nose), when the ticket controller arrived there was a discussion why I don't have a luggage ticket, I offer to pay for my big luggage 5 times and the dog should be covered and hidden (and an unpleasant discussion turned out)! I know that human pigs know no boundaries, but I do not understand why an invisible animal should be tied. One of the passengers asked the conductor if he had to pay for a luggage ticket for the cockroaches in the match box and the answer was-YES : )
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