More Contact Info

Toll-Free Number:

(800) 289-6636

Customer Service:

Canada

(800) 465-6130

Headquarters:

(440) 962-2000

Media:

(216) 696-0229

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 9am – 5:30pm (EDT)

Returns

Moen Incorporated

Customer Returns, Dock 24

2609 COX MILL RD

SANFORD, NC

27332-9727

Company Address

Moen Incorporated

25300 Al Moen Drive

North Olmsted,

United States

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Complaints & Reviews — Moen

5 Oct, 2020

Fail of faucet due to poor design

Leaking faucet due to poor cartridge (1224b) design, and impossibility to change, which all moen offered to repair was another failed cartridge. Removal Tool made for OTHER cartridges NOT1224b!. Moen offered NO other solutions. Kitchen faucet also failed after 1 year due to O ring User’s recommendation: Don’t buy Moen.

Pools, Spas and Plumbing Supplies

30 Sep, 2020

Moen has not responded to my phone call nor email

I called moen and they did not respond. Ive sent an email and I have not heard back.

Pools, Spas and Plumbing Supplies

14 Sep, 2020

Not available after hours for replacement orders

Trying to order replacement for a malfunction soap dispenser (Arabella model) User’s recommendation: Remember to call during business hours.

Pools, Spas and Plumbing Supplies

27 Aug, 2020

My faucet stopped working and spent $200 on plumber still the problem not solved completely

I purchased Moen Delaney toucheless faucet And has to place 6 AA batteries and the battery came for scour months initially And now every month or less the sensor blinks. Now it completely stopped working not even manually and left with no water in the kitchen For two…

Pools, Spas and Plumbing Supplies

19 Aug, 2020

Replacement parts for sink

The one part came perfect as described but a second part, the pump for the soap dispenser, has yet to come. So, wondering, did they ship out separately or did they forget to send it

Pools, Spas and Plumbing Supplies