This is the second time the sink is leaking. First time everything went great, sent the part out for free, I put it in, done. The last week has not been as easy. No call backs when the automated response gives a time window, no call at my appt time (didn’t mention any time zones they’re using)...
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There is no customer support available in India. Just an individual named Syed with a personal mobile is available who does not even belong to be part of MOEN as he is highly unprofessional and he does not have customer oriented approach. I am struggling to claim the warranty of my product but no support. Worst and...
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Right handle nearly frozen on bathroom sink. One email from Moen says they don’t replace parts and another says they are mailing me some parts. So as far as a warranty… I will still have to hire a plumbers to replace the parts which will cost as much as buying some other faucet that’s less expensive. My...
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I ordered part number 115034SRS which is described as “Spot Resistant Stainless Handle Cap Kit”. What I received yesterday, was a “Spout Nut Kit #166610”. Needless to say, this is not going to work and I just waisted my $13.93 unless you send me a return RMA with postage paid mailer. the order number was “WO115****” on...
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Tub handle part #96997 breaks couple times a year. My grandson could not turn off the water. It was running for days because this handle keeps breaking. Please send more than one can’t use the tub or shower with out this part. We are the original owners: Richard B.Smith and Ena F. Smith 1394 Valmont Trace NE....
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