Good day, I had a contract with MTN and I have cancelled this account for 3 times already. I am now in the process of a home loan and was denied upon application due to the fact that MTN has blacklisted me. The stores refuse to help me, because they don't deal with cancelation. I am always...
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Good Day, I have resolved my account queries with MTN credit department on and they have reactivated my account on their systems, the MTN it department is not responding to them and reactivating my account on the network again. My number have been on the network all along and only on the morning that I made payment...
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I have been trying to cancel 3 of my 5 phone contracts with mtn since february 2021. I have paid the penalty fees of r7500 for early termination, received pop confirmation for the termination but after more than 100 emails and after more than 10 hours of phone calls to their customer care number, I am still...
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On 29th March MTN changed my current active contract that ends in Oct 2021 to PrePaid. Cannot make calls. Called them on Friday, Sat, Sun and Mon. Still waiting. Each time one calls you have to repeat the story because a new person answers each time. They promise to call you back with feedback – It never...
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I am writing this to lodge a formal complaint against MTN and all its employees that I’ve encountered over the past few weeks. I am so disappointed and today was the final straw, it actually drove me to tears. I can’t reiterate how much your staff have made me feel undervalued. I applied for a Samsung S21...
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Poor and dishonest service
Very poor and poor quality (sloppy work) service, rather dishonest, frivolous attitude. One of the promises from the manager Ivo Jevsgneev, which will last for several days in a row. When calling to communicate with the same nonsense (the aforementioned Yevstegneev, pick up the handset masters and shouting says what you call them). When trying to solve a problem yourself, namely contacting the management, the manager named Ivo Jevsgneev calls himself the owner and orders you further, saying that he has this and that client in full and you will not need it. In prison you would already be Ivo Petuhgneev. Failures and nonsense Pds.ca,
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