Rented a unit for Metro mini storage Cypress location in March. I moved out May 13th. The representative on duty was present when I moved because there was a car blocking my unit and he had to come and move it. I received a call on May 24th saying that I needed to fill out a vacate...
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Metro Mini Storage refused to accept a Notice to Vacate form today, the last day of the month!! They are trying to force us to use the unit another month. Since November 19th we have been charged 859.00 on a unit that costs 279.00/month and we were supposed to receive a free month. So for a month...
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This company knowingly still has rodents and continues to lie to the public while refusing to pay a licensed professional to eradicate the problem. Rather they make their employees clean poisoned rodents out of units and dispose of them in their public dumpster. When a tenant complains of *** in their unit and has no perishables present...
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Customer service nightmare. General Manager literally said “there is something wrong with you” when I calmly told her I was just trying to cancel my contract (at this point I had been bullied enough by this company's employees that I was crying). If I was a leader in a company and spoke to customers in that manner...
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Representative put wrong unit on my contract and told me I would be responsible for the 140 dollars to transfer my contract over to the right unit. District Manager does not return phone calls, website does not return emails, customer calls you back after the 15th voicemail and tells you off saying that they have a signed...
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