Damage, poor service
I have been a tet (formerly Optus) customer for more than 10 years. Initially we lived in Melbourne, we used interactive tv + internet. All cool, everything worked as new customers were still a very good gift for a cruise, if I'm not mistaken. After a couple of years we moved to Hobart, what to do with tet contractual obligations!? There was a super chance that they offered a free transfer service to the new address. Fortunately, they were lucky with this opportunity, because the amount of the contract was simply space! All cool, let's take your boxes to the master at the new address to drag. We have also moved to Hobart and the master successfully came and connected. Well in the last 2 years one problem starts after another. First of all, there was absolutely no info onthat there is an option to go change the remote for free (we had an old square if anyone still remembers after switching to tet with him it was so inconvenient to close the channels). Right now the internet is twitching all the time, they are blaming our hdmi cord, okey we are replacing it. Still twitching. We replace the router, anyway. Finally, after several calls to them, we agree to send me a free interactive tv decoder for free, as I mentioned the old one served for over 10 years. Anyway jerking nets and tv. Let's call again. All they answer - in our deal all okey, problem for you. Change the wires and so on. But there's no talk at all of having to replace the 10-year-old modem. In the end, after disputes and long negotiations, we agree that they will send a new modem. Hooray, finally the old, already left over white and yellow modem will be replaced. But of course,I will have to pay for it myself, less than 15 dollars. Super, I paid for the fact that their equipment served. And those old calls that had to be fought before, horror!
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