I’ve made a booking online on 12/09/2019 with the following confirmation number SRVJMH, the booking was never confirmed but my funds were deducted from my credit card R2955.27. I have been given an authorisation code 226667 with regards to my refund. I’ve been told to go to my bank to check my bank but it’s still not...
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Dear Mango I am your number one fan. Your planes are clean and flight always comfortable and on time. Today alas, for the third time my suitcase got broken into. While I realise it is not a Mango problem, it does affect your passengers. Judging from the state of the inside of my suitcase and creased clothing,...
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Male flight attendant (only male), Flight JE701 from Lanseria to Cape Town on Thursday, 12 September 2019, what an ignorant bugger. Made me take off my Noise Cancelling Headphones believing that I won’t be able to hear announcements in an emergency or that fellow passengers might think that I’m an exception. For the former issue, please educate...
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I originally booked for 16h15, flight was cancelled and rescheduled to 17h35 (If I had known this was going to happen, i would have opted for another airline). Then boarding time was supposed to be 16h55…after standing in the queue for over 30 mins, passengers complained and only then did the officials advise that they were waiting...
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I flew from Bloemfontein to Cape Town on 28 August 2019 (Ref: SMVBCT) . I booked the flight on the internet and my laptop ‘auto complete’ function caused my second name to be booked in the place of my surname. I noticed it immediately when I printed the document and tried to correct the Surname on the...
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Item mismatch
Terrible service. The sent product does not correspond to any of the specified pictures. Calling the consultation center explained that the product is exactly as in the graphic, but came completely different! When writing [hide] @ 110.shop the only answer was that I can send the product back within 14 days and that's it. Wasting unnecessary time and money.
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