More Contact Info

Toll-Free Number:

(800) 322-2036

Customer Service:

Haircare; Text

(209) 418-0518

Haircolor Concierge

(800) 631-7358

Haircolor Concierge; Text

(833) 856-7315

Company Address

L'Oréal

41, Rue Martre

Paris,

France

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Complaints & Reviews — Loreal Paris

12 Oct, 2019

My daughter bought two boxes of dye. Never had a problem with this before. She has severe chemical burn on scalp, face, neck and ears. Very painful. She has blisters that are draining.

She has called customer service and was told nothing they can do. She was told they were only going to send her a a check for $6. She has been to ER twice. Dr said it was definitely the dye that caused it. And going a long recovery and painful too! I think you should pay for... Read more➤

Cosmetics and Personal Care

8 Oct, 2019

Hair dye does not cover grey as advertised

I used Loreal preference fo the third time this year and it does not work. I have not even washed my hair since Saturday and you can tell that the dye did not hold. Can I get a refund fro the three boxes I have bought that don’t work as they are advertised on their package. Thank... Read more➤

Cosmetics and Personal Care

17 Sep, 2019

New leave in conditioner, great.

I just tried your new protein recharge leave in conditioner, and it is awesome, my hair has never felt and looked so good. This is one of the first times i have tried a product that did evey thing you said it would do. Thank you so much. Don’t ever stop selling it.

Cosmetics and Personal Care

3 Sep, 2019

Purify & unclog kiwi scrub, 2 creams

I followed directions but the scrub goes on my skin warm, not room temperature. Is this supposed to be that way? I knew immediately something was wrong. When I rinse, my cheeks are red. Has anyone else had this experience? Collagen moisture filler day or night, (blue top) and Revitalift cream (I don’t have the box but... Read more➤

Cosmetics and Personal Care

29 Aug, 2019