Very poor service
According to the information available on the website, my package from Germany (ch517645661de) 30. 06. 2020 at 09:43 is placed in the delivery vehicle. 30. 06. 2020 18:38 there is an entry that "as a result of disturbing external circumstances, it was not possible to deliver the consignment to the consignee's address. Such disturbing circumstance may be, for example, a closed ground floor door. " No one has called or sent me a text message or e-mail that a shipment will be delivered on June 30th. Even at the time of delivery, no one considered it necessary to call. Or the company / employee is lying... Phone calls are not answered, the answer to customer emails is "thank you, your e-mail has been received! We will certainly respond to you as soon as possible, but we ask for your understanding if our response is delayed due to receiving large requests in the post-Christmas period. In case of especially urgent questions, please contact us by phone. +61 67815914 "hardly let me call if they don't pick up the phone!
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