Like other loyal 25+ years customers, I called yesterday because of a missing item in a recent order. I had left them a message two weeks ago, and had never heard back. The sour milk, nasty woman who took my call blamed it on the virus (the first sign that you deserve to go out of business,...
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Lily Pulitzer has the absolute WORST customer service. They are non-responsive and take forever to deliver orders promised and also for credits on returns. This is unacceptable. I have emailed and called more than 3 times and put on hold for 20 min.pre-Recorded message says return credit can take 3 weeks. Unconscionable to say the least. User’s...
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Multiple attempts have been made to reach customer service to resolve no receipt of the $100 gift card ordered . Filed a dispute with payment source . Plan to report them to better business bureau . Worst customer service I have experienced ever in retail world . User’s recommendation: Don’t bother buying Lilly . I have been...
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Omg! Has anyone else has the worst #customerservice from. @lillypulitzer? Geez! I am so shocked. I returned items in May and still now waiting for a refund. No one answers the phone. I have left 3 messages. I waited on hold for 45 minutes yesterday to be forwarded to a voicemail. Emailed 1/2 a dozen times. My...
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No credit for return item They sent me a return label and picked up the package at FedEx and still will not credit my account the dispute is ongoing.I have confirmation from FedEx that they picked up the package I will never step foot in Lilly Pulitzer store User’s recommendation: I have confirmation from FedEx that they...
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