More Contact Info

Customer Service:

+25 420 327 4747

+25 471 102 4747

+25 473 410 4747

Customer Service:

+25 420 327 4747

+25 471 102 4747

+25 473 410 4747

Legal:

+25 471 102 2000

Other Info

3654 (France)
+254 203 274 747 (Kenya) +1 866 536 9224 (USA and Canada) +44 208 283 1800 (United Kingdom) +61 130 078 7310 (Australia) +64 800 737 747 (New Zealand) +32 26 200 800 (Belgium) +45 35 158 200 (Denmark) +49 698 679 9086 (Germany) +39 267 077 382 (Italy) +31 204 747 760 (Netherlands) +47 23 500 431 (Norway) +351 218 476 354 (Portugal) +34 912 158 130 (Spain) +46 851 992 181 (Sweden) +41 225 675 851 (Switzerland) +973 17 227 815 (Bahrain) +86 203 866 3221 (China) +91 226 798 6798 (India) +62 218 370 2573 (Indonesia) +81 334 983 070 (Japan) +60 326 917 100 (Malaysia) +63 27 592 191 (Philippines) +966 38 348 880 (Saudi Arabia) +65 62 912 109 (Singapore) +27 102 050 000 (South Africa) +82 23 178 877 (South Korea) +94 112 439 747 (Sri Lanka) +886 225 602 620 (Taiwan) +66 26 304 545 (Thailand) +971 45 169 000 (UAE) +84 439 413 808 (Vietnam)
Airport North Road, Embakasi, P.O. Box: 19002
Nairobi
Kenya – 00501
United Kingdom
World Business Centre 1, Third Floor, 1208 Newall Road, Heathrow Airport, Hounslow, Middlesex, TW6 2RE

France C/o G.S.A. Air France Commercial-JH.AF 30, avenue Léon Gaumont-75985, Paris cedex20

Italy
C/O Discover The World Marketing, Via Teglio, 9, 20158 Milano

Netherlands
Schipholboulevard 139, 1118BG Schiphol Airport, Netherlands

Bahrain
House of travel, Manama Centre, Government Avenue, Manama

BangladeshNational Travel Bureau, Saimon Centre, House 4A, Road 22, Gulshan Commercial Area, Dhaka 1212, BangladeshTel: +88 29 882 273

China
12A, Goldsun Building, № 109 Ti Yu Xi Road, Guangzhou, 510620

Indonesia
Jl. Prof. DR. Soepomo No.45, Tebet, Jakarta 12810, Indonesia

Japan
Maruoka Bldg, 3rd floor, 5-49-7, Jingu-mae, Shibuya-ku, Tokyo, Japan, 150-0001

MalaysiaUnit 15.01A, 15th Floor, Menara Multi-Purpose, Cap Square, No.8, Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia

Philippines
Unit 809 8F Tower One PSE Plaza, Ayala Avenue, Makati City, Philippines 1226

Singapore300 Beach Road № 13-05A, The Concourse, Singapore 199555
South Africa
Morningside Close, Block C, 222 Rivonia Rd, Morningside

South Korea
12th Floor, 106 Seosomum-Ro, Jung-Gu, Seoul, Korea 04513

Sri Lanka№11, York Street, Colombo 1, Sri Lanka
Taiwan
Elite Holiday 5F, № 62, Nan King East Road, Sec.2, Taipei, 10457, Taiwan
Thailand
United Center Building, Room 1803, 18th Floor, 323 Silom Road, Silom, Bangrak, Bangkok 10500
UAE
Al Rais Center(Next to Al Fahidi Metro Station), Ground Floor, Al Mankhool Street, Bur Dubai, Dubai – UAE

Vietnam
92 Le Duan Street, Cua Nam Ward, Hoan Kiem District, Hanoi, Vietnam

African Countries
Angola: +244 227 270 158
Benin: +229 21 316 332
Botswana: +267 74 032 112
Burkina Faso: +226 50 331 814
Burundi: +257 22 243 506
Cameroon: +237 233 439 498
Central African Republic: +236 75 700 075
Chad: +241 512 7878
Comoros: +269 773 3145
Congo: +242 64 625 396
Djibouti: +253 21 353 036Egypt: +20 226 908 166Eritrea: +291 120 1758 Equatorial Guinea: +240 333 096 326 Ethiopia: +251 15 525 548
Gabon: +241 512 7878
Ghana: +233 307 001 333
Ivory Coast: +225 20 303 108
Liberia: +231 886 702 030 Madagascar: +261 202 235 990Malawi: +265 177 4227
Mali: +223 76 409 878
Mauritius: +230 202 6701
Mayotte: +262 269 641 930Mozambique: +258 21 321 284Nigeria: +234 12 719 433Rwanda: +250 280 306 850Senegal: +221 338 230 070
Seychelles: +248 432 2989
Sierra Leone: +232 77 001 001South Sudan: +211 955 439 317
Sudan: +249 183 782 579Tanzania: +255 222 163 917Uganda: +256 312 360 000
Zambia: +260 211 367 200 Zimbabwe: +263 772 248 518 Show MoreShow Less

Company Address

Kenya Airways Limited

P.O. Box: 19002 – 00501

Nairobi,

Kenya

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kenya Airways , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Kenya Airways

1 Jul, 2021

Not rebooking my ticket

I need to rebook my ticket which I purchased last year in February. I talked to one Kenya airways representative but she wasn’t of much help I need my ticket rebooked for July travel or be refunded. This is a ticket I booked without knowledge that the airports will be shut. How can you expire a ticket... Read more➤

Airlines & Aviation

31 Oct, 2019

inflight

Dear whom it may concern, Regretfully I am emailing to complain about the horrendous experience we had during our flight from London Heathrow to Nairobi KQ101 on the evening of 27th October 2019. My partner and I were travelling to Mauritius as our final destination to visit his family, so this was an incredibly special trip for... Read more➤

Airlines & Aviation

20 Oct, 2019

delayed flight cause extra expenses

Dear Sir. My husband and I were booked on flight KQ421 yesterday, October 19. The flight was scheduled to leave at 10:40 when I booked it. When I checked in at Entebbe airport Uganda, the boarding pass showed 11:05 departure time. We actually lifted off at around 12:15pm. I asked your ticket agent at Entebbe to let... Read more➤

Airlines & Aviation

25 Aug, 2019

Change of traveling date

My complaint is How Kenya Airways Can change the date of traveling without communicating to the traveller. Now I am at Mumbai Airport and I have been told that my flight was for yesterday. I surprised, I show them the ticket which is showing that I am traveling today. But the staff at check in counter are... Read more➤

Airlines & Aviation

10 Aug, 2019

a 8 hours delay on a flight kenya – abidjan

Good afternoon all, [protected] My reference number I come back to you to complain again about The 8hours flight delays you have put us through in Kenya . Arrived in Kenya we had to wait 8 hours from 5.30am to 16.00pm . The flight was Kenya -abidjan on the 29th of July . I explained everything in... Read more➤

Airlines & Aviation

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Services were not provided!

I bought 3 coupons www. perkamkopa.org Trip along the Daugava by boat "Old Riga", visitors came to see Melbourne, I think they will have entertainment - I sent them to The waterfront to look for a boat in Old Melbourne and enjoy the ride. The first - the boat is NOT! The staff of the nearby boats informed that it would be good if only next week, but they were willing to take their boat with them, waited 40 minutes in the final, all landed, because there were not enough people. OK, it would be nothing, the next scheduled time is 2:30 pm, but it is also unknown whether it will go. We called the boat's Old Melbourne contact phone, a really dissatisfied man answered that there will be no boat in the near future, to the question why no info has been submitted to perkamkopa.org, because the coupon can be used from 01. 05. 2017-15. 06. 2017,when asked about the refund, because he will not go to Melbourne every day to check whether the boat will be and will be serviced in the case today, this "satisfied" man just dropped the handset! I warmly recommend not to get involved with these, do not provide the service and are very dissatisfied that someone has dared to call and what to ask for!