More Contact Info

Toll-Free Number:

(877) 651-3292

Other Info

Other Info (opening hours):

Customer Care Team

Monday-Friday, 9AM-6PM EST.

Return Address

42 West 39th Street

9th Floor

New York, NY 10018

Company Address

Julep

PO Box 19523,

Seattle,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Julep , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Julep

11 Dec, 2019

Be careful when placing holiday orders

I placed an order on Cyber Monday with Julep – I understand that orders take time but 9 days later the order has not shipped. I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology –... Read more➤

Cosmetics and Personal Care

1 Dec, 2019

Think before you purchase

Make up sticks dry. Emailed their customer told me they would not refund my money since i did not purchase $50 worth of product. Dont see that on their return policy nor on their tems of service. I asked for transparency. No response

Cosmetics and Personal Care

21 Mar, 2019

I cant check any stats for the current month

I dont know..did the monthly subscription stop

Cosmetics and Personal Care

21 Feb, 2019

Company turned their backs on loyal customers in the end

Julep decided to stop their subscription service. This was a business decision- I am alright with that. Mavens accumulated Jules (points towards other purchases) each month. I myself had quite a few. I noticed the last couple of months before they made their…

Cosmetics and Personal Care

25 Jan, 2019

They were good, and then they weren’t

They were WONDERFUL when they wanted the new subscription. Then I would send inquiries online and NEVER receive a reply until I had to call them after 2-3 inquiries. Only at that point would they do anything. The last time, they knew my box was VERY late, so they apologized and were SUPPOSED to add another free... Read more➤

Cosmetics and Personal Care