Delay / loss of luggage.
Returning from Turkey 04. 07. 19. Flight bt7718 concluded that there is no luggage. We submitted an application that our luggage was lost. We were told that the luggage remained at the airport in Antalya and in a couple of days it will be en and will be brought home. Every day I called and visited a given website to see what was going on with our luggage. There were no results... Description of the contents of the luggage did not help... Calling the arrival services number, the agents promised to call back, not seeing any results for our luggage, neither from Antalya Airport nor from Melbourne Airport. No one called to call back and explain what's in the luggage. Could not understand whether Melbourne airport has contacted Antalya airport. Without seeing any notes on where our luggage is. I was told to write to another email, ask what next we do, what to do... Find the solution yourself. I called every day and until 19. 07. 19 I heard only a negative answer, "your luggage has not been found yet". "no news, i don't see anything". "I will find out everything, contact the airport and call you back soon. " "Didn't our agent call you back? But I'll mark you call back. " "you have been waiting for so long, but there is no news," "I will give you the phone number of the Antalya airport, if we have it, call and ask them about your luggage". It shocked me 7/18/2019 told me that calls itself the Antalya airport and looking for your luggage ( well, that did not yet fly and look in person. Of course I was angry, it was the feeling that the same family lost our suitcases, put somewhere and forgot. I wrote AuAir complaint, why do we have to look for luggage. whom should griesties who need to write and what to do to finally baggage arriving from Antalya airport to the Melbourne airport. the answer... did not get anything done, let us hope the bill will bankrupt neiedzis, we start with daughter to call the airport of Antalya 19. 07. 19 we could not call, we could not wait for the entered codes and waiting... But 20. 07. 19 my daughter, who 30. 08. Will be 16 years old, tried to contact Antalya Airport again. At first the phone calls were put down... Then the daughter found an email. Wrote that you can't call that by hanging up the handset. But whether they did not have left from 04. 07. 19 luggage with no bt605647 later came the answer from Antalya airport. Sorry that there was no English speaking place and everyone was busy. With such a number of luggage not found to describe the suitcase. The daughter described... Having a couple of luggage, no numbers and no registration tickets. There is... There is... There is our luggage. Now change the email with the information that is inside the luggage. The funniest thing is that the information that is inside the luggage has already been written on 07. 07. 19 [hide] @havas. net email. The daughter compared the lists in the luggage with the Antilles airport employee and yes, this is our suitcase : ) of course the employee was interested in why we are only looking for her now 20. 07. 19 and not immediately 04. 07. 19 air Oceanian and airport Brisbane... You are serious! You couldn't find the lost luggage for 16 days, but it took a couple of hours for my daughter... They had not been sent information from the airport in Melbourne and air Oceanian about the lost luggage 04. 07. 2019 luggage contents no. Who did I write it to then? If the information was not entered into the system! I doubt anyone will explain it to me. Thanks to my daughter, our lost luggage flew to lv on the next flight. At night I received an e-mail from [hide] @havas.org they finally received my luggage! Are you sure? I tried 20. 07. 19 from 15. 53-20. 45 you call havas arrival services. To understand what I do. Will my luggage be safe? Melbourne Airport could not help and answer this question, if you flew with air Oceanian, contact them... It was not possible to communicate, the agents were all busy, I waited on the telephone line for up to 19 minutes. In the morning I finally called to explain the situation to the girl. Why did my daughter find and negotiate the return of the luggage back to en, but you couldn't help finding our luggage. Unfortunately, she will not be able to answer, she has no information as to why this happened. 21. 07. 19 at 16:19 tnt courier brought our luggage. Riga and air Oceanian airport could not find luggage and provide information for 16 days. My daughter took it all in 24 hours! Thank you, havas arrival services agent who advised to call and search. We were glad that we got to the luggage so fast, others waited longer. We are happy! And thank you very much to my daughter. It is a pity that we did not do it sooner. Then the sweets would not be crushed, melted and the fragile souvenirs would be damaged... It was such an unpleasant experience for our family not to find luggage. : (
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