Reporting about customers, defaults
04.01.2021. I made order no. E00214464 (construction knife blades, computer monitor and headphones, total amount 135.66 dollars), delivery deadline 21 January. Two days later, the Dpd courier service delivered a package that had a knife blade. (Price - 0.77 cents which otherwise would not have been bought, but since the delivery (4.99) would cover the entire order, then they were added to the order. Around 11 or 12 January an SMS arrived from the courier service that the remaining part of the order will be delivered in the next two days.A week later, without waiting for the shipment "in the next 2 days", call the courier service to explain what happened.The answer is a pity - an incomplete shipment delivered from SuperStore was therefore impossible to deliver. Finding out what this means fails even when calling SuperStore. On January 21, the day by which the delivery was due, sms from dpd couriers came again that the package will be delivered in the next few days. Needless to say, no package was delivered. Arrived February 1, so almost a month together to place an order call to Lion. The operator kindly explained to me that the shipment from Dpd has been returned to the xenbody and it is not possible to send it again. Asking about the reasons u. TT The operator sent me straight to dpd. My confusion as to why dpd, if I once buy SuperStore, the operator either doesn't understand or categorically ignores it. Emphasis - and February 1, SuperStore is no longer going to send me anything, but I don't know yet, I'm waiting for my shipment, so that the potential victims of SuperStore understand what they think the institution that is deviating from you get the money and then forget to announce that the shipment will not be delivered. But the money they return only upon request, in writing. In contact with SuperStore, the call center employee will try hard to blame the Dpd, recommend going there and explain why I did not receive the order. So in a situation where the product has not been shipped to me by SuperStore, I feel completely sorry to turn to the courier service with claims, because I did not need to inform the store about the fact that I did not receive the product. As the employee categorically could not understand my question, he simply dropped the handset. When I called the call center again, the next employee informed me thatthat they have the right to disconnect from a conversation with a customer if they believe they have provided an answer to a customer's question. In other words, if an employee does not want to answer awkward questions, they can send you "fishing" on the pretext that he or she has provided an answer to the question. to summarize - SuperStore store you consider... For a cow that can be milked and not fed, take money and do not deliver a product, which in itself would not be unusual, who will not happen, the goods will run out in stock, but then SuperStore shows "even deeper" feelings for you leaving you waiting for a product whose store has been in Ghana for a long time knows that you will not be delivered, but do not consider it necessary for you Quite logically, why waste time and inform someone, but the money has already been received.I do not know how you read would feel in my "so", but I must they are like a stick against whom SuperStore wiped his feet.I am currently forced to waste time to agree to give me a refund which for delivery they may not return because formally the delivery has taken place, I have a courier for 4.99 is supplied by a knife to individuals who pay 0.77 cents.
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