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Fraud
Hello, for the past year, an automatic payment has been made for electricity in a property that virtually no one maintains. This will result in an overpayment, which Elektrum recognized as true at the end of the year. next 2020 I chose to pay according to the meter's fixed order, thus thinking that the overpayment will be settled and I will start paying as soon as the electricity is billed. differs from the actual) will reach the actual. but no, the logic doesn't work here, because Elektrum immediately forgets that there has been an overpayment and that consumers start counting as if the overpayment would not have occurred at all. there are new bills and the overpayment amount is forgotten by making all sorts of illogical arguments each time strange + so, as I am dissatisfied and I have not paid them since the month of January, the money is added, also added Overpayment. how to fight and how to get it right?
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