I made a reservation fully paid with BOOK IN HOTELS for 4 nights in the Rome Columbus Hotel, reservation No. BKH-[protected] from Aug 10, 2009 to Aug 13, 2009. This company cancelled our reservation with no reason on Aug 05, 2009, they send me an e-mail saying they were going to refund to my credit card the...
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I should have read all the complaints about Book in Hotels before making a prepaid 9-day reservation with them for the wonderful Graben Hotel in Vienna. What the other complainants say about this shifty operation is certainly true. Our booking was made in July for a stay the following March; the reservation was cancelled a few weeks...
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Poor Service
Hello! Complete indifference to the client. An order has been placed, the date indicated by the online store that the product will be delivered after two working days. On the day of delivery, no message, no change from the store, about the ordering process. Call the store itself, say that one of the order items is delayed and will be after one business day, ie the next business day. Already the fifth working day, from the store, no news, no memories. The call is again the same, in the end it was handed over to the courier service on the same day, and there will be an order only after two days, because the holidays fall. If you choose this online store, expect that you will have to reckon with the fact that the product will not be delivered to you within the time promised by the online store. I received information from the operator that the delivery time indicated on the Internet is for information purposes only, after the tick "tick" and it does not correspond to the real situation.
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