My name is Karen Thornton, [protected]. I purchased a HP Pavilion Laptop November, 2020 and returned it December 2020. The salesman led me to believe that I was purchasing an Envy, but when the receipt was emailed to me it showed that he sold me a Pavilion. I called him back and he told me that I...
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I have been trying to access a driver download all morning for OfficeJet Pro 7740 and not been able to: Service Unavailable – DNS Failure Reference #11.2666d117.[protected].4d5bc01. I cannot talk to any representative to find out when the service will be back up, virtual chat does nothing, I call the number and have to have a case...
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The customer service is horrible. You cannot get a person on the phone for any reason. The virtual agent also is horrible. I have purchased two printers in two years from HP and both are not working as advertised. All I wanted to do is speak with a repair rep to figure the issue out. However, HP...
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Case# [protected]. Purchased the printer on 5/24/2020. Keep receiving “Hard drive not found error”. Was on tech support call on 3/26/21 for almost two hours, could not fix the issue. I had to keep emailing the tech support person my receipt as your system was not functioning properly. I was told I would receive the unit within...
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hello, i bought the above laptop over a year ago, whilst it was in warranty i spoke to one of your agents online in the chat room, i was having problems with the computer speed, he helped me to speed it up by downloading some software and installing it, it lasted only a matter of days and...
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