Complaints & Reviews — Grand Valley State University [GVSU]

The rudeness of Swan Laboratory staff

We have been customers of Swan Laboratory for 14 years now. So the analysis fees as usual in Teika. This can be done by any person instead of another person, there must be only the tests themselves and an analysis sheet with the doctor's signature, stamp, date, notes and personal data of the person concerned. You can also receive analyzes very conveniently - by e-mail. So far, so good. Unfortunately, it turned out that in the e-mail, the address of which we have indicated in the Swan lab. in the past, we are no longer logged in because we have forgotten the password and cannot reset it. Nothing tragic, knowing that Gulbis is very efficient - I called my wife to ask for her husband's analysis to be sent to another e-mail. - We can't change your email until you can provide an analysis registration number. Okay, I found it and call again, connect me with another employee and it in turn says - I have to call my husband himself. But why then did you say that naming reg. no. will you be able to change your email address? - its conversation is useless, you delay our time. I remembered that I have a general power of attorney issued by my husband to a sworn notary, call again and ask - is the power of attorney specifically written, as well as to receive the results of analyzes? I say if everything is written in the power of attorney, which means representing a person in any public institution, receiving and transmitting documents, and so on. would have been discussed, it would no longer be a power of attorney, but several books. - no, on the basis of the power of attorney we will not give you the analyzes of an adult man I offer to send a scanned passport of your power of attorney, analysis bar code with all the barcodes and they see very well that both my husband and I have handed over the analyzes namely, my, the same e - mail is also indicated this time - no, come to the branch with a barcode, then it will be on your conscience, what you will do with that barcode, you will be able to print the analysis on the spot. I also have an email, why don't you go to the analyzes, but you have a barcode. She couldn't even realize so many times that the barcode wasn't my email password. - Let the husband come to us himself. And it was in vain to say that the man is not in Australia at the moment, he can only call as much as possible, which in the end turned out to be inappropriate. The pinnacle of illogicality, bureaucracy and unkindness. The timbre and tone of the voice were so contemptuous and rude and so stubborn that there was no word to describe. We do not live in Melbourne, it takes us at least 3 hours, if not more, to drive to the branch. After 13 years at Swan, we didn't expect anything like that. E. Gulbis' laboratory does not recognize a power of attorney issued by a sworn notary in accordance with national legislation, which has repeatedly allowed me to receive various medical statements from various medical institutions, including AClinic Hospital and analysis.