I signed up my whole family for a 1-yr “corporate” membership that was providing a discount in January 2019. I paid approx $1600 for 4 memberships. When covid hit, I requested a refund in April 2019. I was told no problem by the local club.. and instead I got a “freeze” notice. I didn’t push the issue...
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I have been a member for years, I have never seen 34 people in the weight area ever. I also know having counted the cars that their would have had to be 2 people in each car. Also at this time a small group of women do virtual classes down stairs. Their is hardly ever anyone at...
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Cant reach customer service because number is not in service and I need to speak with someone from customer service about cancelling or suspending membership subscription so I avoid incurring insufficient charges. User’s recommendation: Need to have active customer service number.
Upon entering the video class, no one was in the room. A video from someone that had left the room was running. I could not get the video to stop so I could do my 8 minute workout I usually do. The staff was absolutely useless. They gave me some codes to try that didn’t work. We...
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It has been three days since the GL app has not been working. That means that you cannot book classes via app to ensure you are in the top 20 in our clubs classes. We are paying full membership fees. The GL app is not operational. When will it be fixed for the GL members? User’s recommendation:...
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Service Level
I don't usually choose to write a complaint right away. But after several attempts to find suitable products in the store of verners de ramuļu street, I can only draw 1 conclusion. Employees have come there to spend their free time, for which they receive a certain salary. They belong to people who do not understand why others did well, but they are not valued, increased and no promotion. Because they are in no way interested in selling you something, explain, at best, you will receive a broken answer with intonation, after which you will definitely not want to ask anything. Basically standing or sitting like a supervisor with a facial expression - don't come to me, I'm annoyed, so what do you need again! I do not write this article on the basis of one visit, but for several, I understand that there may be exceptions,not the right day, etc., but not every time :) only one visit, there was a seller who can be praised.
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