I have requested when starting a new contract of two years that I do not want accidental insurance. This was added to my contract for 7 months. To try to cancel this is more or less impossible. My first call was 14 Aug 2021, I was on line for at least 15 minutes before someone could assist...
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In March of 2021 my wife and I cancelled the insurance policy on the 3 Vodacom numbers we had. We received email notification that the cancellation was processed. Upon inspection of our Vodacom bill we noticed that we were still being billed insurance on all 3 numbers. The insurance a month totalled close to R600. The months...
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I have filed for an insurance claim at JET Promenade in Cape Town on the 17/05/2021. I was told to wait for a call within 48 hours after paying the excess fee amount. This was on the 03/06/2021 but since today I havent received any call. All i have been getting is poor service from the call...
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I still have not received credit that was escalated in December 2020, meaning that the complaint was lodged earlier. I have also been made to hold the line for 30 minutes (on 30 June), this is productive time that FINRITE will never compensate me for and that is unfair since the company continue to bill me long...
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Finrite have the most horrible and rude call centres I have ever come across. They are not interested in assisting a customer, they are rude. Some even have a conversation with each other and laugh while the client is on the phone. They don’t even have decency to put the phone on hold. Even their process of...
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No invoices
For more than a year, this company has not paid any invoices on time. At the beginning, communication with the accounting was practically impossible, because it was not possible to call them, and the e-mails were answered well if one of the three. At one point, at the "other end", a person apparently changed, a "Vita" appeared, who, with the tone of civic understanding in e-mails, promises for the third time to start gradually paying bills, but nothing has happened either. The craziest thing is that this company has won public procurement, so the amount of work that goes through is considerable, but while I do not believe that translators who are experienced in this company's unfair practices still undertake these translations, I am sure that there are always some "new" translators who do not yet have this experience and who agree to do so.
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