Poor Service / Fraud
Hello! A week ago, the daughter (just an adult) received a notification that she had received a shipment from Aliexpress and went for her parcel to the Kuldiga post office, but Aliexpress only mentioned her daughter's name without a surname, although the name is not very popular and we live in the countryside. are not). The postal worker replied that he could not identify whether the daughter was really that person and asked to bring a payment order and a printout of the order. A few days later, when we drove to the city, we also brought it in, but the employee still declares that he could not give a package (the value of the package is 5AUD), because he was registered in HIS system and would not give a name. The answer to the question of how to solve it was without going into depth - write an application to Melbourne for the main department. The application was written and another 2. 20eur was requested to be paid for it!The question is, how will they identify differently in Kuldiga with the help of a nap? If you do not already have a surname - will you perform DNA analyzes, take fingerprints or search for all persons registered in Australia with such a name? To the question, when will the unfortunate packet be received - the answer is that the application will be reviewed within 14 days and an answer will be provided, but after 10 days the money will be charged for storing the packet! What is it? Fraud, extortion or just the desire to misappropriate a shipment? And what will happen in 14 days? The answer is that the person is unidentifiable? But the money has been paid and although the package is not in the thousands, we still cannot receive our shipment. The head of the Kuldiga post office replied that we can call the sender of the parcel (to China!) And have him write that the parcel has been sent to the specific recipient. Australian pasts Kuldiga branch has VERY incompetent and disinterested employees - the only answer is: these are our internal rules and we are just employees and everything! There is no solution to the problem. Then the question is, what are those employees for?
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