I had tried to contact them since this morning 945 till now 3.29pm. None of them get back to me yet. I email them and i keep waiting at live chat. But it keep auto log me out i have to re-enter same issue and re queue up again and again. And visitor is not moving at...
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I used their Ship-For-Me service and decided to pay extra $3 for the delivery service. Usually I would go down and collect it myself at the Dhoby Ghaut warehouse but I figured it’ll be faster if they deliver it to me. So when my parcel arrived, I got an SMS saying that my parcel will be delivered...
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As a customer, I would like to feedback on your customer service staff attitude as well as when we have requested for your manager to contact me, his name is Bernard Goh, right at the beginning of the call he was already giving the impatient tone reflecting to me of being a nuisance customer….This whole incident started...
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Horrible customer service, service recovery and time management. Way past their eta and inefficient team just ask us to wait and wait and wait and wait for updates which is NOT going to happen?? Whats the point of holding halloween promotions when it is not going to arrive before halloween? TERRIBLE.
Used them for a few times. No issues with shipping cheap stuffs but if you are shipping items of high value, expect your things to go missing if you didn’t buy their insurance. Contacting their customer service only result in endless frustration as they will deny all…
