Hi. I went to your location in Willowbrook IL, on Friday 8/13. I noticed that the esthetician did not go a good job and left a lot of hair behind. I knew that you all had a 5 day guarantee so I tried to get an appointment for a touch up and I was unable to get...
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I just got my first wax pass and have only used 1 of the 12, as well as paid one payment of the four months plan. I have realized that at this time I will not be able to afford to have my wax pass and it is best that I discontinue it before I am charged...
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The front desk is not very friendly. The girls who were are all very nice. The manager did call me. I think she was going to resolve the problems upfront. I was hoping for a nicer receptionist up front.
The 4 visits that Ive had since my return to Montclair location theres always an issue with mobile check in or my waxer running behind and I have waited up to 40 minutes due to their error. I walk in 7 minutes late and the receptionist did not acknowledge my greeting and Vanessa a young girl that...
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I have asked for management to call me for 2 months!!! I bought a package and have to book an appointment a month in advance. I have a new born and no help to be able to plan a wax appointment a month in advance. Sarah Ferguson is the manager and I have called every week. User’s...
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