I have a1 year old stove that came with the two-year factory warranty when I called enchanted fireside to have them come out and look at an issue I was having with my stove they told me it was an $85 service call fee plus $75 an hour once they got there and I had to pay...
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I bought a quadrafire from enchanted about 3 years ago and have had numerous issues that of course always happen during the winter. After buying it the control box failed and I was down for 3 weeks waiting for a repair person. Last year I had numerous issues that included a defective ignitor that caused me to...
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This place discriminates!!!! I am a female and I went in there and I was totally ignored. The older guy – I assume in sales, wouldn’t even acknowledge my presence. He was a complete ***!! After standing in front of him trying to ask for help, he said in a minute. Continued to talk to a male...
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I stopped by Enchanted Fireside to buy a fireplace twice, and each time they appeared nice, but something felt off. There was a fakeness about one of the salespeople I met, and each different salesperson gave me a different story about price. Twice, they told me they would call me back. They never called! I don’t know...
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