I contacted this company because they were listed as a dealer from the Co. that made my fireplace (Kingsman). I bought my fireplace online, had it installed by a licensed plumber, but now need a regular service. Enchanted fireside told me they only service fireplaces they sell. when I told them they were listed as a dealer,...
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Our gas fireplace wouldn’t start and we were referred to Rachael to help troubleshoot the problem. We tried several things ourselves such as changing the batteries in the remote before calling Enchanted Fireside, but none worked. After Rachael walked us through several steps, we were able to make an adjustment to the fireplace that provided the solution....
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I bought this 6 years ago had it service already twelve times .Every year its something wrong with it .bought new in 2 months the cork screw went on it .Then the next year came the blower went on it .Then the a year later fire pot had to replaced it When they cleaned it they left...
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I stopped by there on a sat afternoon to pick up a gasket and snapdisk for my piece of *** Quadra fire Castille stove. The sales person was put off by the fact that I even dared ask for a part. She was very busy doing nothing in the empty showroom. She reluctantly looked up the two...
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Several years ago I purchased a Quadra Fire Castile pellet stove and until recently the stove was relatively trouble free. This week I noticed the doors (both the cast iron door and glass) were loose. I removed the side panel and found the screws holding the hinge had fallen out and the thread in the stove was...
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