Update by user Dec 11, 2019 Emtek finally located the dealer, but won’t make things right. They want me to pay shipping and restocking fee to replace damaged products! What a shame! This company shouldn’t exist. Original review posted by user Dec 10, 2019 Spent months of researching door hardware manufacturers. I kept coming back to Emtek...
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Obiously nothing! Swapping out latches that were ordered wrong…not your fault! Didnt think exchanging thesr would be that big of a deal but apparently it is
Great looking product line. Purchased 8 interior doors and 1 front door hardware set for a total of $900-1,000. Have you ever heard of the saying, “It’s the Cadillac of the _______?” Well, Emtek is the Ford Pinto, ready to explode, and to make it worse, at above Cadillac prices. The design and durability of these sets...
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Don’t buy Emtek products. This company is a scam. Finish has worn off. The internal mechanism cracked. Junk. They don’t back there product. The 2012 warranty thing is just saying that they know that they got scammed by their manufacture in China before then. Class action suit anyone? $150. a handle scam.
