Complaints & Reviews — Embarc Resorts

Poor service

I want to share my experience so that others do not have to deal with unpleasant situations and, as far as possible, avoid them. I ordered a computer for it, and a month after use it refused to work. I am not under warranty repair stating that this is a power supply defect. I received the computer from the service, it was delivered to me by the courier to home (the computer was handed over to the computer bag, but when the courier was brought, the computer was removed from the computer bag and put in the car in the same way (which also poses a risk of scratches)). I started using the computer and after a few hours it shuts down again and stops working. The next day I go to the same service to transfer the computer. Later I get a call that the part needs to be changed, but they are not there - they will have to wait at least a month. I leave the computer at the service.After a week of reflection and family suggestions, I decided to give the computer in exchange for another. It was taken to the online store office, where it was accepted in exchange and said there would be a new computer in a month. It took 40 days - no news from the online store. Several calls were made to the online store (which, of course, were recorded), and the operator mentioned in the conversations that there is no such computer on the spot, and we will have to wait or see if it can be returned for money. To which I replied that I would wait, and the operator said that he would provide a written answer within 10 days (which was also not received). Tired of waiting, I called again and I am told that the computer will not change, that it, without a little or, is impossible, and also that the money will not be returned. The existing computer is supposed to be repaired and can be chased. I went to the office, explaining things face to face. I say I don't want that computer - I want a new one, because 2x I'm already carrying it for repair, and I don't want a broken computer anymore. I answer that they will not change the computer, that the operating system is damaged when installing it, although the service agreements state that the power system is damaged. I say that I have the right to receive a new product or money, to which I am told that I had such a right within 14 days of purchase. I don't really know anything about it, but I ask why one operator provides one information and another - another. To which, of course, I did not receive a specific answer. Then I also said that once the conversations are recorded, let them listen again and make sure that the operator has said that the computer has been accepted in exchange and that I need to get the new computer or money. After listening to the conversation, there was really no specific answer as to why I was offered money during the conversation, but now it is said that I could not get the money back. As well as, I argued that there were scratches on the computer and that they would not change that alone (but I believe that natural wear and tear is still acceptable). Well, nothing, I took my old computer (which supposedly had to be reinstalled, but there is no evidence of it) and left. I remembered putting it in my computer bag as a set - I went back to pick it up. I ask for a computer bag and they give me a packaged, new, but completely different, cheap looking computer bag. I say that I did not hand over the computer with such a bag, and I want exactly what I handed over. They didn't answer me either, and they gave me another, lower-quality bag (a scratch for a bag, because the previous one was tight, with thick padding, several compartments, but the new one was very poor and of inappropriate value). Well, nothing, I was left with a spoiled mood. Instead of having friendly, knowledgeable employees in the service, employees are waiting for me, which makes me feel guilty and is relatively unkind, and does not provide concrete answers. However, I believe that customer service personnel should meet the customer if the customer is not satisfied with the service operation or the condition of the product (if the service once finds a product defect).