Heat in the Wagons and the Info Center Employee
The employees of LDz info center were just like the last drop. It's been a week since I've been thinking or writing a complaint because time is busy with other work and the problem isn't that big. And yet. First of all, the reason to complain is about the heat of the wagons, especially on the routes to St.Morris and Valga. Because I study at Vidzeme University College, but I am not from St.Morris, I often get to use the train to go home - it is cheaper and places more. And it would be normal if the atmosphere in the wagons were also pleasant. But - this is only possible on morning or evening flights and most likely if you get on the train in the middle or at the end of the route. Because - as I have explained several times to the conductors (who are the only people available to the driver - they will not go to the driver, although there have been times...) - trains stand in the depot before driving and cannot warm up quickly. + There are still some broken wagons that technically can't warm up anymore. Well, I would like to disagree with at least one argument - for example, the train from Oakland at 13.54 is on the platform from 13 - so almost an hour! And in the meantime it can not be heated? The same applies to trains departing from St.Morris, for example, 14.26. Then there is another topical issue in this route - the loudspeaker, which announces the stop. On a morning basis it is done orally, if at all, and then most often only the current stop is mentioned, without saying what will follow. In turn, during the day it is done by a familiar lady speaker. At the beginning of this week I was able to take the morning early train on the 2nd day from Oakland and St.Morris and it was really terrible - the speaker was turned up terribly loud, literally screaming. I really didn't understand if this was done so that passengers would not make their stops or simply negligent. All conductors did not react to this all the way (the usual reservation - we do not meet the driver, because the door is closed and he is behind the engine room, he will not hear any knocks). As a result, more than 2 hours will come from time to time to literally bend over and the woman's cries, neither lying down nor working. But nothing is now a simple guide up over woolen socks and I am considering buying earplugs. The initiator of this text, on the other hand, is literally - just 30 minutes ago - a conversation took place in LDz's main building at the info point. As I mentioned - I use crossing trains and have to be aware of what the schedule is. This is why quite large windows sometimes come together. So also - at 11 o'clock I have to be at LNMM, but the latest possible time when I can be in Oakland is 8.40 - so almost a 2 hour window. Since I have a laptop like me, I decided to inquire about the nearest library - the LNB on Barona Street - or if it is in the wind, I could work there. And of course, I go to the info point (and still rejoice that it's free - won't be dull about having to decide) to ask your question (there's some spots on the internet available for viewing). What's wrong with me. When only one employee works, I also ask her this question (in general, the information center employee should usually greet the visitor with a greeting and a smile - but obviously it is still l parrots hope). He starts by not knowing where to look for such information. I suggest the good old google, name it. A website is found and opened stating that an exhibition is being opened today 11. So I asked if the library is also available from 11 or is it just for an exhibition? To which I am told that he does not have to search for such information at all, she is an employee of LDz (I am shown a logo on a chain) and she is competent in train matters. And (this is the best) if I want to know something to look at the house - he's doing it all the way down. You can cover it - I, the visitor, am in the info center and I am told to look at the house! Well done! I, of course, allow myself to point out that there is a green letter I on the sign, to which I am told that it refers to the Oakland info office next to him (where no one is at the moment). Well then don't open the info point if not all employees, but if you open, be able to answer any question! Then I just asked about the nearest stall, where there is wireless internet - the employee says that at times it works (now it doesn't work), in Hesburger it was (not), Double Coffee (at that time l close). I say thank you and I'm leaving. I found the internet - across the street in McDonald's, free. The employee was not aware of this fact at all, although it is right next door. The only question after this conversation - what would it be if I started speaking English (because I came from a flight from Valga) - would the behavior be analogous (horror) or better, because I'm not- American and I do not understand anything (which would indicate the most direct discrimination). However, I fully assume that this employee and other LDz employees are also great people, only in some cases their work could be different. And I can only call on the management of LDz to train their employees on communication with the customer, because every passenger on the train is your customer. Thank you. Laura ЕЅukovska.
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