It seems to work, but it either doesn't understand or it doesn't matter!
We bought dressers in 2019. At the end of 2018, the cat ran through the glass door of the dresser — indeed. There is no glass door. At the beginning of 2020, I wrote an e-mail to the furniture house with my problem, asking if it is possible to order only this glass door and how much it would cost. I kindly answer that yes it is possible to order this door separately, find out the amount of delivery, ask the name of the chest of drawers, color and which side of the door is needed to finish the conversation by giving an answer within a week. After two weeks of writing again, don't respond. After a while I write again - they're waiting for an answer. No one answered me that way. In the spring, I call, calmly telling the situation, also that I have already written but did not receive an answer. I am connected to another lady. Let me tell you the situation - she can't tell me anything about it. Connect with another lady - I would tell the situation - she is not from the department that sells this product, connecting with another! Well seriously! This time connect with a gentleman - I'll tell the whole penter again, in the middle I'm looking for more papers and checks and numbers for this chest of drawers, because I don't see what it's all about, although I name the chest of drawers - how can you work in a place you don't know? We come to the conclusion that the door cannot be ordered! Well my nerve exploded- I asked then why did I claim it was possible?! I'm tired of him and he tells me he will connect with another person! Cover. It had been almost 40 minutes. I am connected to the lady I spoke to at the very beginning. I am literally attacking this lady, with the question of why so incompetent workers work there, where one claims one, the other the opposite. You see this woman I contacted via email while I was on vacation and nothing was said to this lady I was talking to. Then I ask if this woman is on vacation for about 4 months, because I don't answer as a customer. Word by word, Mrs. nice, with a huge foreign accent, I allowed to speak foreign. We came to the end-the door can not be ordered. Year of June 2018. When you walk into a long furniture house, the fixed idea is to run around to ask about the door. There is no one in the department where my chest of drawers is, I go to the place where this one stands, I set off and go to wait for someone to help me, I get wet for 10 minutes, in the meantime I have noticed a gentleman sitting almost at the entrance - employee. At first I think he is in charge of another department, as he was tired to wait, I turn to the gentleman and ask if he does not know where to get one of that department - this one is for me - it is my department! Great. Tell me a picture of debt. No, he sees the chest of drawers, we leave, write down the number, go back, meet the lady, who is briefly told about the problem. Yes, it is possible to order the door, because there is a defective chest of drawers with the door I need. As soon as the delivery has taken place, the wait will be so in August. An important book records my pain and my number, promising to find out exactly and call back within a week. More than a month has passed - neither chic nor grab! When shopping in another department - the attitude is terrible! But good luck!
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