Placed order online as they ask you to do. Order says it will be delivered three days later. Order does not come, I call and speak with associate. Delivery is set for Saturday. Friday they call me, associate does not know why, she said must have been late call. Saturday morning I call, because I have not...
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Update by user Jul 29, 2021 After spending hours on the phone and getting various convoluted excuses as to why they don’t owe me anything and I, somehow, owe them more than my remaining out of pocket max, I have not heard from them in weeks. During an “investigation” of their accounting, they…
Update by user Jun 24, 2021 I finally received the medicine that I ordered in May. I hit refill on the new prescription, as soon as the option was available. That was 6/15/21, it’s now 6/24/21 and I’m still waiting on that refill to be approved and processed… EVERY SINGLE MONTH there’s an issue, if I weren’t...
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Every time I called to get an update on when my mom’s medicine would be available, the person told me that the request was cancelled (twice) or the insurance was wrong, or she is not in the system or blah, blah, blah. Each different person I spoke with had NO pass-down of the previous calls and their...
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Needed specific billing statement to get reimbursed for $400 co pay. After 3 weeks,bill was not ready yet. Call in a 2 wks. Then bill ‘in the mail’ 2 weeks later (3 calls later) they can only request another dpt to send it again. They will not email or overnight. Reimbursement takes 4 weeks from another company...
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