I ordered a sectional sofa and ottoman on December 19 2020. 8 months later I have still not received them. You cannot contact Craftmaster directly so every month I have been emailing the company I purchased the furniture through for an update. In March I was told it would be arriving in May, in May I was...
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Update by user Aug 04, 2021 Store will do one repair only. To rip apart the frames and replace the padding.I wrote to the CEO of the company. When I received the resolution, I drafted a followup note but he had blocked me. This tells you all you need to know about the company. No values. No...
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Why didnt I read reviews before purchasing my Crapmaster sectional. I had the same experience as mentioned in many of these reviews. Sloppy wrinkled seat cushions, pilling of fabric on seating areas and even where seat cushions butt up against each other. Craftmaster…
Update by user Jul 21, 2021 To their credit they are sending a factory rep to look at the sofa. Original review updated by user Jun 24, 2021 I bought a sleeper sofa 18 months ago and have only started to use it about 6 months ago. It is awful, the cushions are already starting to breakdown....
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No delivery after 7 months. Runaround from both retailer and manufacturer. No manufacturing date confirmed. User’s recommendation: Do not order until they get backlog fixed. Don’t expect any communication.
