I purchased two wedding dresses from Couture Candy in March 2019 but prior to purchase I called them to confirm my dresses were “eligible items” for return as I only needed one. The representative assured me they were fully refundable but the return was time sensitive. Neither dress fit well so I immediately notified Couture Candy of...
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I contacted customer service to send me a size guide for a dress I was considering buying which they did. I ordered according to the size guide. The dress was over $550. Shipping was prompt but I was out of town when the package arrived. Upon my return, I tried on the dress to discover it did...
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Read the fine print everyone (only to be found if you click the terms and conditions link when checking out). You have 14 days to return something for STORE CREDIT ONLY. After 14 days, they couldn’t care less. The thieves have your money. Worst customer service experience ever. The rep actually wrote to me in all caps....
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A great number of people have been scammed by this company, including myself. In addition to complaints on Social Media, please file an official complaint with the FTC https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt and with the BBB https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/ When these consumer organizations get enough complaints, they will begin an investigation.
READ THE FINE Print! This is their policy: “The general return policy applies to all products except sale items, dresses, and jewelry. You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase.” They will only give STORE CREDIT for sale items, DRESSES, and jewelry!!!...
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Poor service
I strongly do not recommend cooperating with iExpress Australia business clients. There has been a loss of 600 dollars during the year, which is due to the fact that the product was delivered damaging it and did not admit its fault. As well as the product with the specified weight is added in kg and an increased shipping fee is immediately calculated. Trying to resolve these issues with the manager, where I encounter a rough and not correct relationship with the business client. According to him, the customer is always to blame for everything because their service is the best. Definitely not recommended if you have independent transportation to contact them dpd Australia I strongly recommend training your managers how to solve problems and contact customers
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