Poor service
As owners changed, customers had to deal with service shortcomings themselves. This is not acceptable given the cost of subscribing to the service. Customers did not need to feel that the company needed to change anything in the settings or hardware. It was not the customer himself who remained responsible for receiving poor service or not even receiving it for a few days at all. It is also worth mentioning very poor and incompetent customer service - it is almost impossible to contact the service department in the afternoons and evenings, responsible service workers like Aigars Zelchs generally humiliate the customer, answering that the customer is to blame for not receiving the service. I urge the company to think about hiring this person and also improve his skills to work with clients. The motto of a successful company must be that the customer is always right, especially if the service costs as much as ViaplayHome.
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