we have called several times and spent hours with your service people with no resolution. we have a group of 11 people that would like to have dinner together. We booked our cruise in June in which we tried to get our dinner arrangements completed, but are having all sorts of problems. Our reservations are as follows:...
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Dear celebrity I have to say Today I am not happy as I have had to cancel our cruise which I waited for 2 years to do I have emailed rang and texted to see if someone could help me as we cannot fly out from the Uk which is very disappointing no help from celebrity as...
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Booked 1/20/2020 #4688190 and the Kelly’s We have tried to obtain a refund from Odyssey Travel – Laraine Burns with no luck after she reached out to National Accounts Rep Jennifer Suarez/Account Manager Yolanda Shepherd. Called Celebrity Cruise and spoke to a nice lady that referred me to Monica Smith back in May 2021 who then referred...
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Our cruise on Silhouette was changed to British Isles. We were then banned from Scotland. Not your fault but two destinations were cancelled and replaced by just one. We failed to go round the British Isles but instead went round in circles. Surely we could have made the trip round the British Isles or at least made...
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Please review phone transcription concerning my call to cruise planners and customer service on 6 July 2021. The issue is too long to describe in detail here. I would be glad to discuss it personally. Phone number is [protected]. Reservation ID: 1781756 Greek Island and Israel cruise. Apex I was promised a return call on 6 July....
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Treatment of passengers' luggage
10. 12. 2010 we arrived at the Melbourne debut airport from Tenerife. While we waited 15 minutes for the ladder to be placed, we could look at the scene through the window of a plane as one mud brutally tossed our luggage out of the plane. When we got out, there was absolutely no indication where to go - we went where our eyes were showing and where others were going. We came to the conveyor belt, where we had to wait for the luggage and waited 50 (!) Minutes for the luggage to reach the belt. Arriving at the box where the girl was sitting, she explained that four planes had to be unloaded so slowly. Before us stood a bunch of young people, who also left their luggage to us for an hour. At Tenerife airport as soon as we got off the plane - luggage was already waiting for us, here you can see four whole planes to be unloaded,tenerife has to be stacked four every 30 minutes and there doesn’t know why everyone is dealing with everything. Luggage unloaders did not throw suitcases like shit bags in Tenerife either, but neatly packed them in carts. It is logical that after the Melbourne mudak airport, all the creams and other packaging were crushed and spilled all over the suitcase.
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