More Contact Info

Toll-Free Number:

(800) 647-2251

Customer Service:

Celebrity Cruises Mexico Servicios, S.A. de C.V

(855) 577-3492

Online Check-in

(877) 200-2897

(800) 576-0519

Germany (Frankfurt Office)

+4 969 920 0710

Italy (Genoa Office)

+3 984 800 0977

Norway (Oslo Office)

+472 251 3780

Royal Caribbean Cruise (Australia) Pty LTD

+6 124 331 5400

Royal Caribbean Cruzeiros Brasil

+55 113 090 7200

Spain (Barcelona Office)

+3 490 234 5135

+44 844 481 7687

UK (Weybridge Office)

+44 844 493 6011

Events/ Guest Relations:

(888) 727-4907

(866) 592-7225

Sales/ Reservations:

(888) 751-7804

Technical Support:

(800) 722-5941

Other Info

1800 932 611 (Ireland) 1800 754 500 (Australia)
+1 888 751 7804 (United States & Canada) +44 844 493 2092 (United Kingdom) +64 800 102 123 (New Zealand) +1 305 341 0205 (International) +33 805 118 000 (France) +39 104 218 202 (Italy) +34 902 209 207 (Spain) +1 305 262 6677
1050 Caribbean Way
Miami , Florida
United States – 33132

Company Address

Celebrity Cruises Inc.

1050 Caribbean Way

Miami,

United States

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Complaints & Reviews — Celebrity Cruises

17 Jun, 2021

Cruise Billing

We had a cruise booked and fully paid for in 2020 which was canceled (booking 660557). A cruise for 2022 was booked (2934237). The base fare of the 2022 cruise is less than that of the 2020 cruise. For the past two months, numerous emails have gone back and forth with a Celebrity Concierge trying to explain... Read more ➤

Cruise Lines

11 Jun, 2021

Price reduced by 16% two weeks after I had booked.

On 22nd May ’21 (Invoice date) I booked a 6 night cruise on Silhouette from Southampton at a price of £1259 res. no.1485319 sole occupancy. Two weeks later the same category of cabin, deck, same period (31 July-6 Aug.) could be had for £200 less ie £1059 sole occupancy. Celebrity are making great show of wanting clients... Read more ➤

Cruise Lines

29 Mar, 2021

getting information about numerous movement of reservation and where the monies are ?

orginal 450059 and 3942142 got credit for one of them and without requesting it was given a refund of the other. Booked two more cruises paid for one with the credit and was going to pay for the second with cruise credit which I was no given only 100% refund. ended up booking [protected] and 3286483. Now... Read more ➤

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Treatment of passengers' luggage

10. 12. 2010 we arrived at the Melbourne debut airport from Tenerife. While we waited 15 minutes for the ladder to be placed, we could look at the scene through the window of a plane as one mud brutally tossed our luggage out of the plane. When we got out, there was absolutely no indication where to go - we went where our eyes were showing and where others were going. We came to the conveyor belt, where we had to wait for the luggage and waited 50 (!) Minutes for the luggage to reach the belt. Arriving at the box where the girl was sitting, she explained that four planes had to be unloaded so slowly. Before us stood a bunch of young people, who also left their luggage to us for an hour. At Tenerife airport as soon as we got off the plane - luggage was already waiting for us, here you can see four whole planes to be unloaded,tenerife has to be stacked four every 30 minutes and there doesn’t know why everyone is dealing with everything. Luggage unloaders did not throw suitcases like shit bags in Tenerife either, but neatly packed them in carts. It is logical that after the Melbourne mudak airport, all the creams and other packaging were crushed and spilled all over the suitcase.