I bought a chair. The day after delivery it was making noise, the mechanism for the headrest was damaged /manufactured incorrectly. I had a great service guy come named Joe. He took his time, showed me exactly what was wrong. He was able to fix it on the spot &;;;;;;;;;;;;;;;;;;;;;;;;;;; even was able to fix the leather...
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Our sofa broke they came and got it it took 3weeks .to return and still the same .This was a very good quality sett i now am not comfortable with this sett, i would like to kn if a refund or replacement is possable .I have pictures of this problems
Your communication definitely needs attention I do not have means of going online and like to speak to a living person, I left numerous messages and waited at least a week between messages and never once did I get a call back ,, terrible customer service,, needs attention asap User’s recommendation: Answer messages asap.
